Questions parents ask us

How long does delivery take?

Anywhere in the UAE, allow 8–12 business days from your order. We prepare it in the first 1–3 business days. See delivery for the details.

How much is delivery?

In the UAE it is free on orders of AED 200 and above, and AED 25 below that.

Why does it take longer than a local shop?

Your order is shipped directly to you by our fulfilment partner, from their warehouse rather than from Dubai, by tracked international post. That keeps our prices fair.

How do I track my order?

We email you a tracking reference once it is on its way. You can also check any time on the order tracking page with your order number (it looks like JSB-1001).

How can I pay?

By card, on our payment provider's secure page. We never see your card details. Cash or card on delivery is available only for items marked Ships from our UAE stock.

Can I return something?

Yes, within 14 days of it arriving, if it is unused and in its sealed packaging. For hygiene reasons, opened items that go in a baby's mouth or touch their skin cannot be returned unless they arrived damaged or faulty. See returns.

Something arrived damaged or wrong. What now?

Contact us within 48 hours with a photo and we will replace it or refund you.

Can I send a gift?

Yes. Add the family's address as the delivery address at checkout. See gift ideas.

Are your products safe?

Every product page shows the age it is meant for. Please follow it and always supervise. See our safety page.

Still have a question?

Write to info@jsyasbaby.com or message +971 56 712 6966.