14 days to change your mind

You have 14 days from the day your order arrives to request a return. The product must be unused, unwashed, in its original sealed packaging, with proof of purchase.

To start a return, write to info@jsyasbaby.com. We will confirm it and tell you where to send it. Sending it back is arranged and paid for by you — unless it arrived damaged, faulty or was not what you ordered, in which case write to us first and we will sort it out. Items sent back without requesting a return first cannot be accepted.

Returns go to C1 Building, Ajman Free Zone, Ajman. From outside the UAE, return postage and any customs charges on the return are paid by you, unless the product arrived damaged, faulty or was not what you ordered.

Damaged, faulty or wrong item

Check your order when it arrives and contact us within 48 hours, with a photo, if anything is damaged, faulty or not what you ordered. We will replace it or refund you.

What cannot be returned, for hygiene reasons

Anything that goes in a baby's mouth or touches their skin once opened: teethers, feeding items, bottles and cups, bath and grooming items, and clothing or swaddles that have been unwrapped or worn — unless they arrived damaged or faulty.

Colour on screen

We describe every product as accurately as we can, but colours can look a little different on a screen. That alone is not treated as a defect.